Legal information

Booking conditions

The customer authorises the hotel to deduct, as a deposit, the amount of 30% for the stay, with a minimum of the price of the first night.
If you arrive after 10pm, please call the hotel for access instructions.

Cancellation policy

It is understood that all cancellations must be made in writing (by post, fax or e-mail). Any cancellation made less than 72 hours before the date of arrival, except in cases of force majeure for which reasons must be given, will give rise to the retention by the establishment of the full amount of the deposit paid, i.e. 30% of the total cost of the stay, with a minimum charge of one night's accommodation.

Liability

By accessing this site, you are informed that use of the Internet requires compliance with a set of laws relating in particular to copyright and the Data Protection Act. Hôtel Les Eleïs and ELIOPHOT cannot be held liable for any errors or omissions, and the publisher also reserves the right to modify and update the information on the site at any time.

Copyright

In accordance with the French Intellectual Property Code, the reproduction for other than private use, sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the holders of the rights mentioned above.

Information technology and civil liberties     

Any user who has provided directly or indirectly nominative information has a right of access and rectification in accordance with law no. 7817 of 6/01/78 (Information Technology and Civil Liberties) by contacting the site administrator.

Protection of personal data

Identity of the data controller

The Site is published by the operating company whose contact details are given above.
Access to the website and use of its content are subject to the terms of use described below. 

Nature of personal data 

Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when you visit the website, request information or book a room or other service.

The personal data collected

You may be asked to provide your personal data when you browse the website of the operating company.

The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". Information marked with an asterisk is compulsory because it is essential for us to process your various requests. The other information is intended to help us get to know you better and improve the services we offer. It is therefore optional.

The operating company collects and processes your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, your preferences and interests (non-smoking room, preferred room, type of stay, etc.) and your online reviews.

When is your personal data collected?

• You browse the website (IP address and Cookies) and consult products or services;
• You can send the operating company your observations/comments in certain sections, via questionnaires or contact forms, or via the official page of the operating company's social networks;
• You send the operating company an e-mail message ;
• Subscribe to the newsletter mailing list;
• You share a page or an offer by sending an email or via a social network;
• You complete a satisfaction questionnaire;
• You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes guests' names, addresses, telephone numbers, job titles, company names and credit card details. We may also record other information such as your room, meal, beverage and other service preferences, as well as the history of your stay with us.

Purpose of data collection by the operating company

Through the website, the operating company collects information about you that is strictly necessary for the following purposes:

1. In order to manage your requests for information and reservations, as well as any loyalty programme;
2. To improve and personalise the services of the operating company in order to facilitate your navigation on the website;
3. To manage and monitor all customer relations;
4. Manage subscriptions to news and promotional offers from the operating company (newsletter);
5. To manage all your access requests in accordance with current legislation;
6. Managing unpaid bills and disputes;
7. Handle applications for any of the operating company's job vacancies that have come to your attention, or any unsolicited applications;
8. Measuring quality and satisfaction. 

If you do not provide the required information, your request will not be processed.

Commitments made by the operating company with regard to the protection of personal data

Transparency and purpose : 

No personal data is or will be collected without your knowledge. The optional or compulsory nature of the information to be communicated to the operating company as part of the data collection carried out on the website will be indicated to you in advance by the presence of the asterisk symbol "*". The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.

Proportionality and relevance : 

The operating company only collects and processes the personal data required to process your request or to personalise the services offered to you.

Data storage time :

The operating company will only keep your personal data for as long as is necessary to process it in accordance with applicable law.

Security and confidentiality : 

The operating company undertakes to take the necessary measures to guarantee the confidentiality of the data and not to disclose it to unauthorised third parties.

We may be required to pass on your personal information to local authorities if this is required by law or as part of an investigation and in accordance with local regulations.

Like most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, Internet service provider, reference and final pages, operating system, date, time and Clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than you and cannot by themselves reveal your identity.

Respecting your rights : 

You are informed of your right to query, access, rectify and object on legitimate grounds, as well as your right to object to commercial canvassing in accordance with the provisions of law no. 78-17 of 6 January 1978.

Rights of access, rectification and opposition :

In accordance with French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right to access and rectify any information held about you, on written request.
You may also, for legitimate reasons, object to the processing of your data.

To exercise any of these rights and obtain information about you, simply contact the operating company, whose contact details can be found at the beginning of this Legal Notice.

Cookies

When you visit the website, certain information relating to the browsing of your terminal may be recorded in files called "cookies" installed on your terminal, subject to the choices you have made concerning cookies and which you may modify at any time.

A cookie is a small text file stored in a dedicated space on your terminal's hard drive when you use your browser to consult an online service. It enables the sender to identify the terminal in which it is stored for the duration of the cookie's validity or storage.

The cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices, which result from the settings of your browser software used when you visit the website and which you can change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website

Only the sender of a cookie is likely to read or modify the information contained therein.

Different types of cookies are used on the website for different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that enable the operating company :

• to generate statistics on the various elements making up the website (sections and content visited, path taken) in order to improve the browsing experience offered;
• to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, the number of times they are displayed, the number of clicks and browsing information.

Example of analytical cookies

• GA Analytics: recording of browsing data         
• utm Analytics: recording of browsing data         
• Campaign: recording of browsing data for advertising campaigns

Social network cookies and plug-ins (social buttons)

The operating company may include on the website tools for sharing content with other people or for informing these other people of your consultation or opinion concerning content on our site. This is particularly the case with the "Share" and "Like" buttons on social networks such as Facebook, Twitter, etc.

The operating company has no control over the process used by social networks to collect information.

• Facebook Connect: connect using your Facebook account
• Facebook Social Graph: sharing the page on Facebook
• Pinterest: share the page on Pinterest     
• Linkedin: share the page on Linkedin
• Instagram: sharing the page on Instagram

Cookies and machine identifiers for secure transactions

We inform you that when you place an order, the operating company, or its service providers acting on its behalf, may place cookies or collect information relating to your terminal, in particular the information (technical security attributes) required to recognise your equipment (computer, tablet or mobile phone) in order to identify your equipment for the purposes of securing transactions in your interest.

Advertising cookies

The advertising content (graphics, animations, videos, etc.) displayed in the operating company's advertising spaces may contain cookies issued by third parties which may be used, during the period of validity of the cookies, to count clicks and to offer you the most appropriate advertising according to your browsing behaviour, centres of interest and preferences.

The refusal of advertising cookies has no impact on the use of the site and will not result in the cessation of advertising on the site or on the Internet. The only effect will be to display advertising that does not take account of your centres of interest or preferences.

These cookies depend mainly on the advertising agencies. We cannot list them all here:

• AdWords: purchase of sponsored keywords displayed on Google
• Facebook Custom Audience
• targeted advertising: recording of browsing patterns

Targeted advertising 

The site may contain cookies issued by third parties (advertising agencies and tools) and may enable them, during the period of validity of the cookie, to collect browsing data relating to devices connecting to our sites and to offer you advertising content likely to correspond to your previous browsing on the site.  

Under no circumstances will the collection of this data enable these service providers to identify you personally. Your surname, first name, user name, postal address, e-mail address and password will under no circumstances be communicated to third parties without your prior and explicit consent.

Your choices concerning cookies

You have several options for managing cookies. Any settings you make may affect your Internet browsing experience and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customise your web browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your terminal or, on the contrary, are refused.

Refusing cookies 

If you refuse to accept cookies, certain functions, such as identification / connection to your personal space, or personalisation of your browsing (choice of preferred language, for example) will no longer be available.

The operating company declines all responsibility for the consequences of the degraded operation of its services and functions due to the refusal of the cookie.

How do you exercise your choices, depending on the browser you use?

To manage cookies and your choices, the configuration of each browser is different. This is described in your browser's help menu, which will tell you how to modify your cookie preferences.

For Internet Explorer™ :

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click on the Tools button, then on Internet Options. On the General tab, under Browsing History, click on Settings. Click on the Show files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then click OK twice to return to Internet Explorer.

For Safari™:

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies containing the name of the operating company and click on Delete or Delete All. Once you have deleted the cookies, click on Done.

For Chrome™:

https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. On the browser toolbar, click More. Position your cursor on More tools, then click on Clear browsing data. In the "Clear browsing data" window, tick the Cookies and data from other sites or plug-ins and Images and cached files boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click on Delete browsing data.

For Firefox™:

https://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Or
Go to the "Tools" tab on your browser and select the "Options" menu. In the window that appears, select "Privacy" and click on "Delete specific cookies". Locate the files containing the name of the operating company. Select them and delete them.

For more information on cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the Consumer Ombudsman

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to refer the matter to the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Tourism and travel mediator,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 17